Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund for your return. Our replacement policy stipulates that video evidence of a defective or damaged item must be provided via email within one week of the date that the product was delivered to you in order for us to issue a replacement.
Please note that when we refer to “full refund,” this does not include the necessary payment processing fees deducted through our payment processor, Stripe, nor does it include the cost of shipping.
Return Eligibility
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
- Gift cards
- Sale items
To complete your return, we require a receipt or proof of purchase.
Due to the nature of being a small business, you are responsible for the cost of shipping a return to us, unless the item arrived in a defective or damaged condition. If the item arrived in a defective or damaged condition, we will issue a replacement. See “Replacements” below.
Exchanges
We are unable to process exchanges for a different product than the original product you had purchased. Please see “replacements” below if you receive a defective or damaged product.
Partial Refunds
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at [email protected]
Sale items
Only regular priced items may be returned and refunded. Sale items and items labeled “Misprint” cannot be refunded.
Replacements
We only replace items if they are defective or damaged before you acquire them. If this is the case, send us an email at [email protected]. We will ask you to provide video evidence of destroying the damaged item before we can issue a replacement. Additional video evidence documenting the item’s damaged or defective state must be provided via email within one week of the date that the product was delivered to you to ensure that the item was damaged prior to or during the shipping process.
All of our shipments are tracked. If your shipment is lost in the mail, please provide evidence of this. We will contact our mail carrier to confirm that the shipment was not delivered and is lost. Only once the mail carrier confirms this will we issue a replacement shipment.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our Payment Processor’s Refund Policy
Please review the information below regarding our payment processor’s refund policy.
Stripe’s Refund Policy
Overview of Refunds Stripe allows merchants to issue refunds for payments that have been successfully processed. Refunds can be issued in full or partially, depending on the merchant’s discretion. However, it is important to note that Stripe does not refund the processing fees associated with the original transaction when a refund is issued.
Refund Destinations Refunds are sent back to the original payment method used by the customer. This means that if a customer paid with a credit card, the refund will go back to that same card. In cases where a card has expired or been canceled, the customer’s bank typically handles these refunds and may credit them to a replacement card or use an alternate method.
Handling Failed Refunds Occasionally, refunds may fail due to various reasons such as closed bank accounts or issues with the payment method. When this occurs, Stripe will return the funds back to the merchant’s account balance after notifying them of the failure. The process for handling failed refunds can take up to 30 days.
Canceling Refunds Merchants have an option to cancel refunds before they are processed, but this capability is limited and depends on certain conditions being met. For example, if banking information has not yet been collected for certain payment methods, those refunds can be canceled.
Reversals vs. Refunds In some cases where refunds are issued shortly after a charge, they may appear as reversals instead of traditional refunds. A reversal means that no separate credit is issued; rather, it simply drops off from the customer’s statement.
Traceability of Refunds Once a refund is initiated, customers typically see it reflected in their bank statements within 5-10 business days. Merchants can provide reference numbers related to refunds (like ARN) which help customers trace their transactions with their banks.
Contact us at [email protected] for questions related to refunds and returns.